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CONTENTS:

1. Course Bookings
2. Dive Trip Bookings
3. Other

Hello, and welcome to our Terms and Conditions of Use. This is important and affects your legal rights, so please read them and our other terms referenced in this document carefully

The following terms and conditions set out the basis on which all training, courses, dive bookings, merchandise and services sale are sold and/or made by Arraia Divers, (“We”, “Us”, “Our”, “The Company”), to and/or with the purchaser, (“You”, “Your”), from Our websites (“the Site”), by Telephone or in person in the Centre.

These terms and conditions, together with our Privacy Policy and any order form or payment instructions comprise the whole agreement between You and Us in relation to each sale for example course or boat booking we accept from you.

By making a booking via the site, over the telephone, email or in person you agree to be bound by these terms and conditions.

By making a booking you acknowledge that You have not relied on any statement, warranty or representation other than those which are made in these terms and conditions, Our Privacy Policy, any order form or any payment instructions.

Course Bookings

1.1. All divers listed on a Course booking will be included in the booking and the charges will be applied to all spaces booked.

2.2. A deposit will be charged at the time of the booking to confirm the booking.

1.2. Candidates using Arraia Divers equipment for any course are responsible for that equipment and will be charged for any loss or damage howsoever caused.

1.3. Candidates may not participate in diving activities without a satisfactorily completed medical statement and statement of understanding and assumption of risk. Any delays caused to the course by failure to complete these administrative and medical requirements will be chargeable at the current missed session rate.

1.4. Any non attendance of scheduled sessions will be charged at the current missed session rate.

1.5. If Customers fail to meet the performance requirements on any dive or knowledge development session, at the sole discretion of the instructor, Arraia Divers reserves the right to charge for repeating that dive or session, the rate for this will be based on the current missed session rate at that time and depend on the nature of the dive or session missed.

1.6. Neither Arraia Divers its employees or contractors can be held responsible for damage to or loss of any personal equipment caused prior to, during or after any diving activities.

1.7. Course Cancellations made by you:
You are entitled to cancel your course at any point. All cancellations can be made by the following methods: 1) Texting (SMS) the office on +351 914 241 939 emailing [email protected] Cancellation will take effect from the day this notice is received and receipt will be confirmed in writing via text message or email. 
Cancellation fees will be charged as a percentage of the deposit price depending upon the number of days before the course on which the notice of cancellation was received. The following cancellations charges will apply:

1.7. A) More than 30 days: 25% 
1.7. B) Between 14 and 29 days: 50% 
1.7. C) Between 0 and 13 days: 100%

1.8. Changes made by us:
It is unlikely that we will have to make any changes to your course arrangements. Occasionally, we may have to make changes (for example, an instructor change may be necessary or Dive Site for training) and we reserve the right to do so at any time.

1.9. We also reserve the right to cancel your course arrangements. For example, if all instructors are unable to dive or the weather is too bad to permit diving we may have to cancel it. However, in that case Arraia Divers can reschedule your booked course to another planned course in the future if available.

1.20.IMPORTANT NOTE: Refunds or any compensation payments do not apply if we have to reschedule your course or to circumstances beyond our control (force majeure). We can cancel your course in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, technical problems with transport, technical problems in general, airport closures, bad weather conditions and similar events beyond our control.

1.21. Any charges incurred during the course will result in suspension of training and the withholding of certification until paid in full. Arraia Divers reserves the right to charge outstanding fees to the customer’s credit/debit card.

1.22. Arraia Divers reserves the right to charge an administration fee for any amendments to scheduled sessions on a booked course that are requested by the customer. This fee may be charged in addition to a missed session fee at the discretion of Arraia Divers.

1.23. All courses must be commenced within 8 months of the booking unless by prior agreement of Arraia Divers, Courses not commenced within 8 months of booking will lose any fees paid.

1.24. Candidates agree to abide by the rules and decisions of Arraia Divers, its staff and subcontractors in all diver-training matters.

1.25. No refunds after the course has started.

Dive Trip Bookings

2.1. All divers listed on a boat or shore dive booking will be included in the booking, and the charges will be applied to all spaces booked.

2.2. A deposit will be charged at the time of the booking to confirm the booking.

2.3. Once the vessel has left port or the dive guide has entered the water for shore dives the dive will be considered to be taking place.

2.4. The Dive Centre reserves the right to change sites or vessels without notice, due to weather, safety suitability or any other reason. 

2.5. Dive Trip Cancellations made by you:
You are entitled to cancel your dive trip at any point.  All cancellations can be made by the following methods: 1) Texting (SMS) the office on +351 914 241 939 emailing [email protected] Cancellation will take effect from the day this notice is received and receipt will be confirmed in writing via text message or email. 

Cancellation fees will be charged as a percentage of the deposit price depending upon the number of days before the course on which the notice of cancellation was received. The following cancellations charges will apply:

2.5.A) More than 30 days: 25% 
2.5.B) Between 14 and 29 days: 50% 
2.5.C) Between 0 and 13 days: 100%

2.6. Changes made by us: 
It is unlikely that we will have to make any changes to your dive trip arrangements. Occasionally, we may have to make changes (for example, dive site change may be necessary) and we reserve the right to do so at any time.

2.7. We also reserve the right to cancel your dive trip arrangements. For example, if the minimum number of clients required for a particular dive trip arrangement is not reached, we may have to cancel it. However, in that case the Dive Centre can offer Shore dives (if available) instead of Boat dives or reschedule the dive trip to another available day.

2.8. IMPORTANT NOTE: Refunds or any compensation payments do not apply to circumstances beyond our control (force majeure). We can cancel your dive trip in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, technical problems with transport, airport closures, bad weather conditions and similar events beyond our control.

2.9. The Centre reserves the right to refuse divers to dive if in the opinion of the Dive Centre if the diver is not suitable for the chosen dive for any reason. In this case the diver will be liable for the full charge of the dive.

2.10. In all matters relating to the dive trip booking the Dive Centre’s decision is final.

2.11 All divers agree to abide by the Dive Centre’s Diving Practices at all times, a copy of which is available on request, the centre’s decision on any diving matters is final.

2.12. Divers using Arraia Divers equipment for any scuba activities are responsible for that equipment and will be charged for any loss or damage howsoever caused.

Other

3.1. Arraia Divers accepts NO LIABILITY for loss or damage to personal property including diving equipment, and any equipment left on the boat or in the dive centre overnight or during transport is at the owner’s risk.

3.2. We reserve the right to change these terms and conditions at any time.

dive trip photos